Support

Frequently Asked Questions

Answers to common questions about TWELF gaming PCs, workstations, custom builds, shipping, and post-purchase support.

Orders & Support

Can I contact TWELF before placing an order?
Yes. You can contact us before ordering if you need help choosing a system, checking compatibility, or requesting a custom build.
Do you offer support after purchase?
Yes. We provide post-purchase support to help with setup, troubleshooting, and general hardware-related questions.
Do you sell on other platforms?
Yes. TWELF products may also be available through platforms such as Newegg and Amazon, in addition to our official store.

Systems & Builds

Do your PCs come ready to use?
Yes. Our systems are prepared so they are ready for setup out of the box. Applicable systems include Windows 11 Pro pre-installed.
Are TWELF systems tested before shipping?
Yes. Every system is carefully prepared and checked before shipment to help ensure stability, performance, and a clean final build.
Do you offer custom PC builds?
Yes. You can submit a custom build request and we can help create a system tailored for gaming, work, creative production, or specialized needs.

Shipping & Warranty

How long does it take to build and ship a TWELF PC?
Most systems are prepared and shipped within a few business days, depending on the product, configuration, and current order volume. Custom builds may require additional time.
Do you ship within the United States?
Yes. We currently ship within the United States. For special requests, please contact us directly before ordering.
What happens if something arrives damaged or not working?
Contact us as soon as possible with your order details and a description of the issue. We will help guide you through the next steps.
Do you offer warranty coverage?
Yes. We provide hardware-related support and assistance if an issue comes up. Warranty details can vary by system, so contact us if you need specific information.